Robert Smith

Helping UX teams align, decide, and move forward with confidence

I work with UX leaders and teams when things start to feel messy — helping them align priorities, make better decisions, and move forward together with clarity and confidence.

Book a discovery call →

When teams need alignment

As teams grow and complexity increases, these situations tend to show up — even in capable, well-intentioned teams.

When teams revisit the same questions repeatedly

The same topics resurface across meetings and projects, with decisions discussed but rarely feeling settled or clearly owned over time.

When roadmaps exist, but don’t anchor decisions

Plans are documented and visible, yet day-to-day decisions still feel disconnected, leaving teams unsure how priorities should guide their choices.

When tension exists, but isn’t addressed

Differences are felt beneath the surface, but conversations stay polite, allowing assumptions, disagreements, or uncertainty to linger without being explored.

When teams lose confidence in their direction

Momentum slows as uncertainty builds, and teams hesitate more than they decide, unsure whether their efforts are leading somewhere meaningful.

My facilitation approach

Rather than prescribing solutions or tailoring every session from scratch, I use a small set of proven exercises that help teams do their own thinking — collectively, openly, and productively.

1. Start with the real problem

Workshops begin by helping teams slow down and surface what’s actually getting in the way — whether that’s unclear priorities, competing assumptions, or unspoken tension.

2. Provide structure, not answers

I use structured, out-of-the-box exercises to guide teams through difficult conversations. The structure creates focus and momentum, while still leaving space for teams to explore what’s real for them.

3. Build shared understanding

The outcome of a workshop isn’t documentation. It’s alignment — shared understanding of what matters, where the team stands, and what needs to happen next. Any artefacts simply support that clarity.

Book a discovery call →

About me

Hi, I’m Rob. I’ve spent the past 15 years working closely with product and design teams - from small startups to global ecommerce brands.

Rather than prescribing solutions or tailoring every session from scratch, I use a small set of proven exercises that help teams do their own thinking — collectively, openly, and productively.

My experiences and love of human centred collaboration have now led me to focus on facilitation: providing structure and a neutral space where teams can slow down, think together, and make sense of complex situations collectively.

View my background on LinkedIn →

Frequently asked questions

Things people often ask before getting started

Not necessarily. This work is most useful for teams experiencing misalignment, stalled decisions, or a lack of shared clarity — especially as complexity increases.

If a team is looking for tactical UX training, tools, or predefined processes, facilitation may not be the right fit.
The workshops use a proven, structured format rather than being designed from scratch.

This structure creates consistency and focus, while still giving teams space to explore their own challenges and assumptions during the session.
The primary outcome is shared understanding — clearer alignment around what matters, where perspectives differ, and what needs attention next.

Any notes or artefacts created will support that clarity, but the real value is alignment teams can carry forward into their work.
This offering focuses on individual workshops. In some cases, teams may choose to build on an initial session over time, but that’s something we can explore after the first workshop if it feels useful.
The price for this service is £1,500. Each facilitated session lasts 1.5 hours with a 15 minute break for participants half way through.
Want to send me an email?
hello@robertsmith.consulting